We call you before you have to call us
A fall, a change in appetite, a new prescription, a rough night. You hear it from us the same day, not at the next visit and not from your mother.
About us
Who will be looking after your mother
A fair question, and one you should ask everywhere you visit. Here is our answer.
The person you meet first
Your Director
Owner and Executive Director
Replace this with a short, plain account of who runs the home: how they came to this work, how long they have done it, and what they want a family to feel on the first visit. Two or three sentences in their own words will do more than a page of polish.
In a home this size the person who owns it is the person you will see. There is no regional manager to escalate to, and no head office that decides how much time a caregiver is allowed to spend with your father. That is the advantage of small, and it is also the responsibility of it.
Why a house and not a building
Most people do not want to live in an institution
Large communities can be very good at some things. They have more activities, more amenities, and more staff in total. What they cannot easily have is one caregiver who knows, without checking a chart, that your father takes his coffee before his tablets and goes quiet when he is in pain rather than saying so.
A home with 8 residents is not a smaller version of a large community. It is a different thing: a household. Meals happen at one table. Staff know everyone. A change in someone gets noticed on the day it starts, which is usually the difference between a phone call and a hospital admission.
We are not going to tell you this suits everyone. Someone who wants a gym, a cinema room and thirty new acquaintances will be happier elsewhere, and we will say so on the phone rather than after the deposit.
What we promise
Four things you can hold us to
Every care home has values on a wall. These are the four we would rather be judged on, because each one is checkable.
The same small team
Care is built on noticing, and noticing requires familiarity. We would rather pay to keep good caregivers than save money and rotate strangers through the house.
We will tell you when we are the wrong fit
Before a move-in, and again if needs outgrow us later. Saying so early costs us a resident. Saying it late costs your family far more.
Dignity in the small things
Knocking. Closing the door. Asking before helping. Getting the tea right. The indignities in care are almost never dramatic — they are cumulative, and so is their opposite.
The team
How the home is staffed
The honest version: staffing is the entire product. Everything else is furniture.
Awake overnight
Someone is up and dressed through the night, not asleep on a sofa waiting for a buzzer.
Vetted and trained
Background checks, first aid and CPR, medication handling, and dementia-specific training before anyone works a shift alone.
Working with your own doctors
We do not replace your parent’s physician. We coordinate with them, with the pharmacy, and with hospice when that time comes.
Visit us
Come and meet us
Ask the awkward questions. Ask about staffing ratios overnight, about what happens if your mother falls at three in the morning, about what would make us ask her to leave. We would rather answer those now.
Someone answers 8am – 8pm, seven days. Staff on-site 24 hours.